Provides free aid and services to people with disabilities to communicate effectively with us, such as:

• Qualified sign language interpreters

• Written information in other formats (large print, audio, accessible electronic formats, other formats)

Provides free language services to people whose primary language is not English, such as:

• Qualified interpreters

• Information written in other languages

If you need these services, contact customer service at the toll-free number shown on your ID card, and ask a customer service associate for assistance. If you believe that St. Luke’s Health Plan has failed to provide these services or discriminated in another way, you can file a grievance by sending an email to [email protected] or by writing to the following address:

If you need assistance filing a written grievance, please call the number on the back of your ID card or send an email to [email protected]. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html

St. Luke’s Health System is an equal opportunity employer and does not discriminate against any person on the bases of race, religion, color, gender, gender identity, sex, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law. All qualified applicants will receive consideration for employment without regard to these or any other status or condition protected by law.

To learn more about your EEO rights, please read EEO is the Law.