Hospitals, providers and insurance companies nationwide leverage Change Healthcare’s technology to support a variety of administrative functions, including processing pharmacy benefit claims.

Following the initial reports of the cybersecurity incident, the Change Healthcare network was shut down, preventing St. Luke’s Health Plan from being able to confirm correct charges and billing for a few select patients and members. As a result, some pharmacy bills between late February and early March may have been delayed while we work through this issue.

Regardless of administrative challenges, Health Plan members may still access pharmacy prescriptions. We are committed to minimizing any impact to patients, members and providers.

To check member benefits, eligibility and status for claims submitted prior to Feb. 21, 2024, please visit the following links:

• For members.

• For providers.

As more information becomes available, we will provide updates via provider communications and the News section of our website.  

Please reach out to the St. Luke’s Health Plan customer care team at 1-833-478-5853 or [email protected] if you have questions.